Privacy Policy

1. Overview & Scope

At Softellex Technology ("we", "us", or "our"), we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard data across our web and mobile platforms—including Softnixx, TalentLink, and our developer APIs.

2. Information We Collect

Depending on how you interact with our products, we collect the following types of information:

• Account Data: Name, phone number, email address, and authentication credentials when creating an account.
• Transaction Records: Utility billing metadata, transaction reference numbers, virtual account details, and payment histories required for processing.
• Geospatial Data: Approximate or real-time location data (only when explicitly permitted for features like TalentLink artisan matching).
• Technical Diagnostics: Device type, IP addresses, operating system version, and app crash logs used to ensure system stability.

3. How We Use Your Information

We process your data strictly to deliver and improve our digital utility services:

• To execute automated bill settlements, airtime top-ups, and transaction status verifications.
• To match service seekers with nearby verified artisans based on location and service parameters.
• To prevent fraud, verify user identities, and maintain secure financial routing.
• To communicate account updates, transaction receipts, and customer support responses.

4. Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We only share necessary data with trusted service partners to complete requested transactions:

• Telecommunications networks, power distribution companies, and payment gateways to fulfill utility purchases.
• Vetted payment infrastructure partners for virtual account generation and payout settlements.
• Regulatory authorities or law enforcement when strictly required by law or legal process.

5. Security & Retention

We employ industry-standard encryption protocols (TLS/SSL) for all transit and at-rest data. Access to transactional logs and account credentials is strictly restricted using multi-layer authorization controls. We retain personal data only as long as necessary to fulfill service commitments and satisfy regulatory compliance obligations.

6. Your Data Rights

You have the right to request access to your personal data, update inaccurate details, or request account deletion. To exercise these rights or make inquiries regarding your data privacy, contact our support team.

7. Contact Our Privacy Officer

For questions regarding this Privacy Policy or our data processing practices, please email:

info@softellextechnology.com